Refund & Cancellation Policy
To cancel a reservation please contact us via email or phone. Monument Valley Safari, LLC has a 48-hour cancellation policy in order to receive a refund. Cancellations made less than 48 hours in advance will not be refunded.
Monument Valley Safari, LLC may cancel a tour or service due to inclement weather. On most occasions our tours operate rain or shine. Generally, rainfall is very short-lived in Monument Valley and may offer the chance for you to see rainbows or waterfalls. We carry rain ponchos in the vehicles in case of inclement weather. In the case of extreme weather, Monument Valley Safari, LLC and/or Monument Valley Navajo Tribal Park reserves the right to modify, shorten or cancel any tour to prevent damage to trails/roads or avoid unsafe conditions.
Refunds typically are processed the moment the reservation is canceled and normally take 5-10 business days to post to your account. If your reservation was made through a travel agency or through TripAdvisor, or any of TripAdvisors affiliates, in addition to letting us know of the cancellation, please contact this third party to make them aware of the cancellation. In these situations, this can sometimes add additional time to the refund process, as it may take a few extra days for us to communicate and get on the same page.